Shipping policy

Last Updated: November 18, 2025

At Candly, we take great care to package your orders safely and ship them as quickly as possible. Below you’ll find all the information regarding shipping.

🟣 Shipping Within Greece

Shipments are carried out via partner courier services.
Estimated delivery time:

1–4 business days within Greece
(Delays may occur in remote areas or during peak seasons.)

🟣 Shipping Costs

Free shipping for orders over €60

For orders up to €60, shipping costs are calculated automatically at checkout.

🟣 Shipping to Cyprus

Free shipping for orders over €100

Shipping costs are calculated at checkout.

Estimated delivery time: 5–10 business days

🟣 Careful & Safe Packaging

All Candly products are handmade and fragile.
For this reason:

  • we use protective packaging materials

  • we wrap each product individually

  • we ensure that your order arrives in perfect condition

If any product arrives damaged:
📧 Please contact us within 48 hours, including photos, at hello@candly.gr.

🟣 Processing Time

Orders are usually shipped within 1–3 business days.
During high-demand periods (e.g., Christmas, Black Friday), slight delays may occur.

🟣 Unsuccessful Delivery

If the address is incorrect or the customer does not collect the parcel:
The cost of reshipping is the responsibility of the customer.

🟣 Order Tracking

Once your order is shipped, you will receive an email with the tracking number so you can monitor your parcel in real time.

🟣 Courier Delays

We cannot intervene in delays caused by:

  • peak-season volume

  • weather conditions

  • strikes

  • internal courier delays

However, we are always available to help track your parcel.

🟣 Changes to the Delivery Address

If you made a mistake in the delivery address, please inform us as soon as possible at hello@candly.gr.
Changes can only be made before the order leaves our facility.

🟣 Contact

For any questions regarding shipping:
📧 hello@candly.gr