Privacy policy

Last updated: November 18, 2025

Candly (“we”, “us”) operates the online store www.candly.gr.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or make a purchase.

By using our services, you agree to the terms of this Policy.

🟣 What personal information we collect

We collect information necessary to process your order and ensure the smooth operation of our online store, including:

  • Full name

  • Shipping & billing address

  • Email & phone number

  • Order details, items purchased, returned, or cancelled

  • Payment information (securely processed via Shopify/payment partners)

  • IP address, browser information & cookies for site functionality

  • Account preferences (if you create an account)

We do not store credit card details.
All payments are processed securely by Shopify partners.

🟣 How we collect information

We collect information:

  • Directly from you when you make a purchase, create an account, or contact us

  • Automatically through cookies and browser technologies

  • From Shopify, which hosts and supports our online store

🟣 How we use the information

We use your information to:

  • Process orders and payments

  • Send order updates

  • Deliver products

  • Provide customer support

  • Send newsletters/promotional emails (only if you opt in)

  • Prevent fraud and ensure a secure shopping experience

  • Improve your browsing experience on our site

🟣 Who we share information with

We share your information only when necessary:

  • Shopify, which powers our online store

  • Payment providers, for secure transaction processing

  • Courier companies, for shipping your orders

  • Analytics & marketing tools (e.g., Meta Ads) to improve your experience

  • Legal authorities, if required by law

We do not sell your personal data.

🟣 Cookies

We use cookies for:

  • Website functionality

  • Keeping items in your cart

  • Statistics (Google Analytics)

  • Personalized recommendations (Shopify)

You can disable cookies through your browser settings.

🟣 Your GDPR rights

You have the right to:

  • Access your data

  • Correct your data

  • Request deletion

  • Restrict processing

  • Receive a copy of your data (data portability)

  • Withdraw consent

  • File a complaint with the Hellenic Data Protection Authority

For any request: hello@candly.gr

🟣 Security & Data Retention

Your data is securely stored on Shopify.
We retain your information only for as long as necessary for:

  • fulfilling your order

  • legal/tax obligations

  • customer support

🟣 Children

Candly does not target individuals under 16 years old and does not knowingly collect data from children.

🟣 Changes to this Privacy Policy

We may update this policy periodically.
The date of the latest update is shown at the top.

🟣 Contact

For questions regarding this Privacy Policy:

📧 hello@candly.gr
📞 +30 210 505 4800
📍 Candly – Elassonos 16B, Peristeri, Athens, 12133, Greece